Within Australia, your Hello Hair Hydrating Mask should be delivered within 2-10 business days, by Australia Post Regular mail service, depending on your location: 

Metropolitan Melbourne, Sydney, Adelaide: 2-10 business days

Regional VIC, NSW, S.A: 2-10 business days

Metropolitan Brisbane, Hobart, Perth: 3-10 business days 

All other regional areas within Australia: 3-10 business days

**COVID-19 DELAYS ARE CURRENTLY EXPECTED FOR ALL  SHIPMENTS. PLEASE ALLOW EXTRA TIME BEYOND THE NORMAL DELIVERY TIME-FRAMES AS THE GLOBAL RESPONSE TO THE COVID-19 PANDEMIC HAS AFFECTED FREIGHT SERVICES WORLDWIDE.**

For delivery to New Zealand locations, please allow up to 20 business days for small untracked shipments.

If you have received tracking for your order to New Zealand, you can expect your goodies much quicker. Please allow up to 14 days from dispatch for our Tracked service.
Our Premium service (for gift sets and larger orders) will be delivered using Express Courier International - allow up to 7 days to receive your order, however most packages should arrive within 3 business days, providing there have not been any delays in transit.

**COVID-19 DELAYS ARE CURRENTLY EXPECTED FOR ALL  SHIPMENTS. PLEASE ALLOW EXTRA TIME BEYOND THE NORMAL DELIVERY TIME-FRAMES AS THE GLOBAL RESPONSE TO THE COVID-19 PANDEMIC HAS AFFECTED FREIGHT SERVICES WORLDWIDE.**

As we ship each Hello Hair Hydrating Mask individually, your order may arrive in multiple packages. Sometimes the packages get split in transit, so if you have received only part of your order, the rest shouldn't be too far away! Allow an extra day or two for your remaining Hello Hair Hydrating Masks to arrive. 

If you are experiencing lengthy delays receiving your Hello Hair order, please email us: hello@hellohair.com.au