HELP!

Hello there, do you have a question about Hello Hair?
Hopefully you can find the answer below…

What payment method do you use? +

We accept payment via PayPal, Visa, MasterCard, and in Australia – Afterpay.

Other credit card payments (like AMEX) are accepted through the PayPal express checkout gateway. Simply click the "Checkout with Paypal" button from your shopping cart, and you'll be able to use your preferred card through the Paypal gateway.

If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. 

Paying via both the PayPal integrated checkout or the Paypal Payments Pro gateway means that your credit card information is never shared with us, ensuring 100% secure purchasing for you. 

How do I set up a PayPal account? +

Simply head to PayPal and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.

What is Afterpay? +

Afterpay offers interest-free payment plans when you purchase online through the Hello Hair store. So you can Hydrate Now, but Pay Later.

How do I use Afterpay? +

You’ll need:
- a credit or debit card
- to be 18 years of age or older
- an Australian residential address

Simply fill your cart with the products you’re wanting, and when it is time to select your payment method choose Afterpay.

You’ll be redirected to an Afterpay gateway where you will need to Register or Login to your Afterpay account and confirm payment.

Please note:
- Afterpay is an interest free payment plan.
- The funds required for the first instalment must be available on your credit/debit card at the time of checkout.
- Afterpay has late payment fees if you default on any of your instalments. Be aware that you will be charged by Afterpay for overdue or non-payments.
- For more information on Afterpay’s terms and conditions, visit their website: www.afterpay.com.au

Help! I’m trying to use Afterpay to checkout, but it’s not working! +

Make sure you fulfil all the requirements to qualify for Afterpay. These are outlined in the FAQ item above, and covered in more detail on the Afterpay website: www.afterpay.com.au

Afterpay is only available to Australian customers on our Australian store. We are endeavouring to find equivalent services for our international customers, but unfortunately cannot yet extend this payment option beyond Australia.

Afterpay is expected to hit New Zealand in October 2017! Stay tuned Kiwi friends for when this handy payment method becomes available to you too.

How much is delivery? +

Hello Hair delivery is FREE Australia-wide for all orders $45 and above!

Flat rate shipping of $2.50 is applied to all orders under $45 in value in Australia.


Standard shipping is via Australia Post regular postal services (please note: not by Courier or Parcel Post).

Hello Hair delivery to New Zealand locations is based on the weight of the products ordered. This will be applied at the checkout. 

Does Hello Hair deliver worldwide? +

Hello Hair is available for purchase with shipping to all overseas locations, via our other regional stores - please change your location in the top-right of the screen if you are using a PC,or click via the World symbol on mobile devices.

We offer FREE SHIPPING* for all orders valued $45 and over!
*excluding New Zealand

How long will it take to receive my Hello Hair Hydrating Mask? +

Within Australia, your Hello Hair Hydrating Mask should be delivered within 2-10 business days, by Australia Post Regular mail service, depending on your location: 

Metropolitan Melbourne, Sydney, Adelaide: 2-10 business days

Regional VIC, NSW, S.A: 2-10 business days


Metropolitan Brisbane, Hobart, Perth: 3-10 business days 

All other regional areas within Australia: 3-10 business days

For delivery to New Zealand locations, please allow up to 20 business days for small untracked shipments.

If you have received tracking for your order to New Zealand, you can expect your goodies much quicker. Please allow up to 14 days from dispatch for our Tracked service.
Our Premium service (for gift sets and larger orders) will be delivered using Express Courier International - allow up to 7 days to receive your order, however most packages should arrive within 3 business days, providing there have not been any delays in transit.


As we ship each Hello Hair Hydrating Mask individually, your order may arrive in multiple packages. Sometimes the packages get split in transit, so if you have received only part of your order, the rest shouldn't be too far away! Allow an extra day or two for your remaining Hello Hair Hydrating Masks to arrive. 

If you are experiencing lengthy delays receiving your Hello Hair order, please email us: hello@hellohair.com.au

Can I track my order? +

We will send you an email once you Hello Hair Hydrating Mask has been dispatched. Small orders are dispatched by Regular Post so the package itself cannot be tracked on its journey, however please take note of the Australia Post estimated delivery times to your area, if you are concerned about the delivery of your order.

If you have received tracking for your order, please use the link provided in your Shipping Confirmation email to track the package on it's journey.

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