HELP!

Hello there, do you have a question about Hello Hair?
Hopefully you can find the answer below…

Is the Hello Hair Natural Hydrating Shampoo & Conditioner for all hair types? +

Try for yourself! We’ve tested these products on a range of hair types to hear only positive feedback. But it’s important to keep in mind that everyone’s needs will be different – the effects of every shampoo and conditioner will differ from person to person. Our passion is in creating a natural range of products that can benefit beauties the world over. This won’t always suit everyone’s own unique needs.

What does the Hello Hair Natural Hydrating Shampoo & Conditioner smell like? +

The shampoo and conditioner share a warm floral scent – a beautifully balancing fragrance of citrus, geranium, patchouli, ylang ylang and rose.

What are the Hello Hair Towel products made of? +

We've sourced natural fibres of cotton and bamboo for superior softness, absorbency, lightness and durability.

Composition: 70% bamboo / 30% cotton

How do I wash oil out of the Hello Hair Towel Wrap / Towel Headband / Towel Pillow Cover? +

Wash your Hello Hair Towel Wrap with like-colours on a warm cycle. If you need help lifting oils from your Towel Wrap, add a scoop of Bicarbonate (Baking) Soda to the washing cycle.

How do I care for my Hello Hair Detangling Brush? +

For best results, use your Hello Hair Detangling Brush on wet hair.
Keep the brush away from heat sources and hair dryers.

How do I care for my Hello Hair Wide Tooth Comb? +

We recommend keeping the comb away from heat sources and hair dryers.

What are the dimensions of the Hello Hair Pure Silk Pillowcase? +

Our Pure Silk Pillowcases are available in a single Standard Size – designed to comfortably fit most standard pillows. They are slightly larger than most standard-size pillowcases on the market, making them suitable for feather/down pillows as well as the bulkier bamboo or foam pillows.

48 x 73cm / 18.9 x 28.7in

What colours are available in the Hello Hair Pure Silk Pillowcase? +

Hello Hair Pure Silk Pillowcases are available in Ivory White and Espresso only.
Send us an email to suggest other colours you'd love to see available!

How do I care for my Hello Hair Pure Silk Pillowcase? +

Follow these recommendations to ensure a long and happy relationship with your pillowcase: 

Dry cleaning is the safest way to extend the life of your silks, but for most of us it is not achievable when it comes to the expense of dry cleaning bed linen. 

Hand washing will ensure delicate handling of your silk pillowcase.

We recommend using a natural, pH-neutral detergent (one that specifies it is safe for silk) or a gentle shampoo.

Use cold water only (below 30°C/ 86°F), and rinse well after.

Try rinsing with a vinegar and water solution to eliminate any soap residue, reduce any yellowing of the silk, and also restore the natural soft lustre of the silk.

Machine washing is possible, providing you follow these important rules:

1. Always use a delicates bag. 
2. Always use a cold cycle (below 30°C/ 86°F), or a “Delicates” or “Handwash” cycle if your machine allows for it. 
3. Use a detergent that is safe for use with silks. We highly recommend using natural and pH-neutral laundry detergents. 
4. Rinse with a vinegar and water solution to eliminate any soap residue, reduce any yellowing of the silk, and also restore the natural soft lustre of the silk. 

Always treat stains quickly to reduce their ability to cause damage to the silk.  

Keep your Hello Hair Hydrating Mask away from your Hello Hair Pure Silk Pillowcase as the oils could be a nightmare to remove! 

Drying your silk pillowcase is an important step.

We encourage air-drying, by hanging or laying the pillowcase flat on a towel. Line-drying your pillowcase is fine, but be wary of direct sunlight as it can cause yellowing of the silk fibres.  

Ironing is a great way to dry your silk pillowcases.

If you plan to iron your silk, it is recommended that you always iron inside-out, preferably while the pillowcase is still slightly damp. Alternatively, you can use the steam function of your iron on a silk/low setting.

How is the Treatments on Tour pack different from the regular Hydrating Mask pouches? +

Embrace the convenience of a 10 pack of single use sachets. The Treatments on Tour product is only available in our popular Original Hydrating Mask variation, and is just perfect for when you are traveling the globe and are perhaps short on space.

Will one sachet be enough for all hair types? +

It’s so hard to say. We’ve packed 20g into each single use sachet, which should be enough for most users. However, if you have particularly thick, long or porous hair you might feel one sachet is simply not enough. If you’re worried there won’t be enough, we recommend you start your application on your ends and work your way up to the roots. Brushing or combing the product through your hair is also a great way to distribute the oils for a more even coverage.

Can I buy a single sachet? +

No, the single use sachets are only available in the 10-pack Treatments on Tour box. The sachets are not for individual resale.

Will the single use sachets expire? +

It is recommended that you use the sachets within 6 months of purchase, as the ingredients are all natural and best used when fresh.

What’s the deal with the gift sets and bundles? +

We’ve bundled up our favourite products to make shopping for someone special super easy. The gift of beautiful hair is now only a single click away…..plus you’ll save $$ when you buy in a bundle or gift set. So treat yo’ self!

Can I purchase a gift card? +

Gift cards are the perfect present! You can purchase gift cards in a variety of denominations from the Shop section of this website. The gift card code is delivered instantly via email. Please ensure your email address is correct when purchasing this item.

Do gift cards work on all Hello Hair stores? +

Please be aware that our gift cards can only be used on the store in which they have been purchased. So if you are wanting to buy a gift card for someone special, be sure to check you are on the store that will deliver to their location. Our stores are divided into three regions: Australia, USA/Canada/South America and International (the rest of the world).

What payment method do you use? +

We accept payment via PayPal, Visa, MasterCard, and in Australia – Afterpay.

Other credit card payments (like AMEX) are accepted through the PayPal express checkout gateway. Simply click the "Checkout with Paypal" button from your shopping cart, and you'll be able to use your preferred card through the Paypal gateway.

If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. 

Paying via both the PayPal integrated checkout or the Paypal Payments Pro gateway means that your credit card information is never shared with us, ensuring 100% secure purchasing for you. 

How do I set up a PayPal account? +

Simply head to PayPal and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.

What is Afterpay? +

Afterpay offers interest-free payment plans when you purchase online through the Hello Hair store. So you can Hydrate Now, but Pay Later.

How do I use Afterpay? +

You’ll need:
- a credit or debit card
- to be 18 years of age or older
- an Australian residential address

Simply fill your cart with the products you’re wanting, and when it is time to select your payment method choose Afterpay.

You’ll be redirected to an Afterpay gateway where you will need to Register or Login to your Afterpay account and confirm payment.

Please note:
- Afterpay is an interest free payment plan.
- The funds required for the first instalment must be available on your credit/debit card at the time of checkout.
- Afterpay has late payment fees if you default on any of your instalments. Be aware that you will be charged by Afterpay for overdue or non-payments.
- For more information on Afterpay’s terms and conditions, visit their website: www.afterpay.com.au

Help! I’m trying to use Afterpay to checkout, but it’s not working! +

Make sure you fulfil all the requirements to qualify for Afterpay. These are outlined in the FAQ item above, and covered in more detail on the Afterpay website: www.afterpay.com.au

Afterpay is only available to Australian customers on our Australian store. We are endeavouring to find equivalent services for our international customers, but unfortunately cannot yet extend this payment option beyond Australia.

Afterpay is expected to hit New Zealand in October 2017! Stay tuned Kiwi friends for when this handy payment method becomes available to you too.

How much is delivery? +

Hello Hair delivery is FREE Australia-wide for all orders $50 and above!

Flat rate shipping of $5 is applied to all orders under $50 in value in Australia.


Standard shipping is via Australia Post regular postal services (please note: not by Courier or Parcel Post).

Hello Hair delivery to New Zealand locations is based on the weight of the products ordered. This will be applied at the checkout. 

Does Hello Hair deliver worldwide? +

Hello Hair is available for purchase with shipping to all overseas locations, via our other regional stores - please change your location in the top-right of the screen if you are using a PC,or click via the World symbol on mobile devices.

We offer FREE SHIPPING* for all orders valued $50 and over!
*excluding New Zealand

How long will it take to receive my Hello Hair Hydrating Mask? +

Within Australia, your Hello Hair Hydrating Mask should be delivered within 2-10 business days, by Australia Post Regular mail service, depending on your location: 

Metropolitan Melbourne, Sydney, Adelaide: 2-10 business days

Regional VIC, NSW, S.A: 2-10 business days


Metropolitan Brisbane, Hobart, Perth: 3-10 business days 

All other regional areas within Australia: 3-10 business days

For delivery to New Zealand locations, please allow up to 20 business days for small untracked shipments.

If you have received tracking for your order to New Zealand, you can expect your goodies much quicker. Please allow up to 14 days from dispatch for our Tracked service.
Our Premium service (for gift sets and larger orders) will be delivered using Express Courier International - allow up to 7 days to receive your order, however most packages should arrive within 3 business days, providing there have not been any delays in transit.


As we ship each Hello Hair Hydrating Mask individually, your order may arrive in multiple packages. Sometimes the packages get split in transit, so if you have received only part of your order, the rest shouldn't be too far away! Allow an extra day or two for your remaining Hello Hair Hydrating Masks to arrive. 

If you are experiencing lengthy delays receiving your Hello Hair order, please email us: hello@hellohair.com.au

Can I track my order? +

We will send you an email once you Hello Hair Hydrating Mask has been dispatched. Small orders are dispatched by Regular Post so the package itself cannot be tracked on its journey, however please take note of the Australia Post estimated delivery times to your area, if you are concerned about the delivery of your order.

If you have received tracking for your order, please use the link provided in your Shipping Confirmation email to track the package on it's journey.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Get In Touch!

THE HELLO HAIR PURE SILK PILLOWCASE IS YOUR
SECRET TO EXTENDING THE LIFE OF YOUR HAIRSTYLE.

Shop Now

Silk Pillow Cases -
the ultimate beauty tool

Read More

Return of
the hair accessory

Read More

Sign Up to our newsletter!