Within Australia, your Hello Hair Hydrating Mask should be delivered within 2-10 business days, by Australia Post Regular mail service, depending on your location:

Metropolitan Melbourne, Sydney, Adelaide: 2-10 business days

Regional VIC, NSW, S.A: 2-10 business days

Metropolitan Brisbane, Hobart, Perth: 3-10 business days

All other regional areas within Australia: 3-10 business days

As we ship smaller orders of Hello Hair Hydrating Mask individually, please be aware that sometimes all packages may not arrive on the same day. If you have only received part of your order, the rest shouldn't be too far away. Contact hello@hellohair.com.au if you are experiencing lengthy delays. 

New Zealand orders shipping using our Standard shipping option should allow 20 days to arrive. For faster delivery, choose the Tracked shipping option (up to 14 days from dispatch) or our Premium shipping option, which will provide express tracked delivery within 7 days, although many customers report receiving their goodies within 3-4 days.

All customers will receive an email when your order has been packed and posted.

Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or Australia Post internal delays.

Hello Hair offers shipping worldwide, with no exclusions!

Shipping is FREE Australia-wide for all orders valued at $45 and above.

A flat-rate shipping fee of $2.50 will be applied to all Australian orders under $45.

Shipping rates to New Zealand are calculated based on weight, and applied at the checkout.

Shipping in Australia is via Australia Post regular postal services as Standard shipping (please note: not by Courier or Parcel Post).

Please check out our regional stores to purchase Hello Hair for shipping to all countries outside of Australia/New Zealand (access by changing your location in the top-left of the screen on PCs or via the World symbol on mobile devices)

To ship to international locations, you need to change your location to one of our regional stores.

For PC users, look to the top-left of screen and select the Country region that applies to your shipping location.

For mobile-devices, please click the World symbol and select the Country region that applies to your shipping location.

You will receive an email confirmation from us when you place your order. It is important to ensure that your shipping address is correct! 

Please ensure that your shipping address is correct before you receive your Shipping Confirmation email, and if not, contact us ASAP before your order is dispatched. Please note that once orders have been dispatched, they cannot be redirected.  

If you are experiencing lengthy delays receiving your Hello Hair order, please email us with your order number: hello@hellohair.com.au